Dracula is operated by Excite Ultra Media Ltd (the "Company", "we", "us", "our"), which acts as the data controller for all personal information collected through this website. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our services, you agree to the practices described below.

When You Register

When you create an account with Dracula, we collect personal information including your full name, date of birth, email address, username, password and country of residence. We need this information to set up and administer your account, confirm that you are aged 18 or over, and comply with our obligations under applicable gaming regulations. Your registration data is held by us as data controller and may be shared with identity verification services where necessary to confirm your eligibility to play.

When You Deposit and Withdraw

When you make a deposit or request a withdrawal, we collect payment-related information such as card details, cryptocurrency wallet addresses, or account references associated with your chosen payment method. Accepted deposit methods include VISA, Mastercard, Apple Pay, Revolut, Bitcoin, Tether and Ethereum; withdrawals may be made via Bank Transfer, Bitcoin, Tether, Ethereum and Revolut. We process this data to facilitate transactions, prevent fraud and fulfil our anti-money-laundering (AML) obligations. Payment data is shared with the relevant payment processors and financial institutions strictly for the purpose of completing your transactions securely.

When We Verify Your Identity

We are required to verify the identity and age of all players. During this process we may request copies of government-issued identification documents, proof of address and, where relevant, source-of-funds evidence. This information is used to satisfy our AML and Know Your Customer (KYC) obligations and to protect against fraud. We may share this data with specialist third-party verification services and, where the law requires, with regulatory authorities or law enforcement agencies.

While You Play

While your account is active, we collect data about your gaming activity, including games played, session durations, bet sizes, wins, losses and any responsible gambling tools you have set. We use this data to operate the platform, personalise your experience, monitor for problem gambling indicators and comply with responsible gambling requirements. We may also use it to send you relevant promotional communications where you have consented to receive them. Aggregated or anonymised gameplay data may be shared with our software providers — including Pragmatic Play, Evolution, Hacksaw Gaming and others — solely for technical and service-improvement purposes.

When You Close Your Account

If you choose to close your account, we will cease active processing of your personal data for marketing and gameplay purposes. However, we are legally required to retain certain records — such as transaction histories, identity documents and account correspondence — for a period determined by applicable law and our licensing obligations under the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). Data retained for legal compliance purposes will not be used for any other purpose.

Your Rights and Cookies

You have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of your data where we have no legal obligation to retain it. To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to all valid requests in accordance with applicable data protection law.

We use cookies and similar technologies on our website to ensure core functionality, remember your preferences and analyse site usage. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

We may update this Privacy Policy from time to time. Any material changes will be communicated to you via email or a prominent notice on the website. Continued use of our services following such notice constitutes your acceptance of the updated policy.